Operations Consultant - Portuguese - Targu Mures 

Job Purpose

To effectively manage clients and partners (internal and external) inquiries, complaints and issues, ensure to keep all the time customer satisfaction at the core of every decision and with customers by phone and email to provide and process information in response to their requests and concerns about our products and services.

Key Responsibilities

Control a call through effective communication technique – call management.
Build customer relationship by listen actively, question appropriately and by providing update and feedback.
Adapt to and handle changing situations and environments.
Resolve conflicting situations by using effectively the interpersonal skills.
Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level – manage stress.
Multitasking. Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system).
Use effectively the available time and resources to address and finalize the tasks and customer / partner request, issues and inquiries – time management.
Acknowledge all enquirers and requests received within specified service standard requirements.
Negotiate effectively.
Organize information and data. Ability to assemble and maintain data in a logical file system that can be accessed by you or others at any given time.
Input data into systems and documentation.
Keep clear evidence of losses occurred due to internal reasons and report to management
Offer support and guidance to coworkers.

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